212 untriaged ColdFusion 10 bugs

G'day:
I saw this on Twitter last night, and - predictably - it f***ed me right off.

From: James Moberg @gamesover
To: @Adobe@coldfusion
I want to upgrade to #ColdFusion 10, but not if issues exist & aren't even being actively reviewed. Need help?

From: Adobe ColdFusion @coldfusion
To: @gamesover @Adobe
Can you provide the bug numbers if you have already logged them? We will review the same.

From: James Moberg @gamesover
To: @coldfusion @Adobe
Use search feature ow.ly/lmysL Type=Bugs Only, Product=#ColdFusion, Version=10, State=Open, Status=Unverified

From: Sean Corfield @seancorfield
To: @gamesover
CC: @dacCfml @Adobeis that right? 212 unverified bugs reported against @coldfusion 10? 

To which the response was (initiated by me, followed-up by others):

From: @dacccfml
To: @seancorfield @gamesover @coldfusion @Adobe
Yep, that's what I see as well. 212 publicly visible bugs in an enterprise (priced) product that the vendor hasn't even bothered to triage. That's very disrespectful of their clients

From: Jason Brookins @twinsploitation
To: @dacCfml
Trying to get to Railo as quickly as possible; this just adds impetus.

From: Adam Cameron @dacCfml
To: @twinsploitation@coldfusion @Adobe
Indeed. Do you know what though, it's not that there's a lot of bugs - everything has bugs - it's just that they can't even be arsed checking to see if there are any significant problem being raised. Or respecting their clients enough to bother suggesting they give the slightest shit.

From: am2605 @am2605
To: @dacCfml
this makes me sad more than angry. I wish we could all chip in and buy it off them and give the poor thing a good home

Please note: the 212 figure Sean cites is not "bug and feature requests", it's just "bugs". And it's not all bugs. It's just the ones that are a) open; b) haven't even been looked-at by Adobe. And just for ColdFusion 10.

I know I said it in the Twitter exchange, but to re-iterate: it's just completely unacceptable that the Adobe ColdFusion Team have such a shitty attitude towards their clients. Their paying clients. Clients who pay thousands and thousands of dollars / pounds for their product. And who have clearly been caught out by these bugs, so they are affecting people in a real world way, and enough so that they take the time to raise said bugs with their vendor, Adobe. This is borderline professional negligence on the part of Adobe (actually I'm not sure which side of the that particular border it's on!).

I hasten to add I do not blame the bulk of the Adobe ColdFusion Team for this. The developers won't be at fault here because they will just be doing what they're told. And clearly they've been told to ignore the bugbase. However I do firmly blame whoever is the decision-maker in that process.

I've been part of assessing the upgrade of a pretty bloody big ColdFusion install from CF9 to CF10 recently. I hasten to add I'm not one of the decision-makers in this and I will not express the opinions of the decision-makers here (I don't know their opinion, for one thing), but I will say that the upgrade involves licensing costs measured in the tens of thousands of pounds (many tens of thousands of pounds). If it was entirely my decision as to the direction to take, the fact that Adobe have 212 untriaged bugs sitting in their public bugbase would weigh heavily on me: why would I be wanting to give Adobe all that money for... nothing. For apathy. For client neglect.

To repeat what I touch on about, I actually don't have much of a problem with the number of bugs in total. Everything has bugs. And there's a good chance a lot of those 212 bugs will be minor, or so trivial as to not even warrant the time taken to raise them, or not actually bugs but people misunderstanding something. However a lot will be genuine bugs, and some might be serious bugs. But we wouldn't know, would we? Because no-one's bothered to look at them.

This paints a very poor picture of Adobe's focus on ColdFusion. Yet another one.

And let's not forget we're only talking ColdFusion 10 bugs here. What about the other metrics:

Version	Unverified		Verified		Notes
	Bugs	Features	Bugs	Features
8.0	1	0	1	1	(incl 1 "fixed" but still "to test")
8.0.1	11	2	1	1	-
9.0	21	0	7	3	(incl 4 "fixed" but still "to test")
9.0.1	110	10	35	4	(incl 10 "fixed" but still "to test")
10.0	212	79	192	32	(incl 15 "fixed" but still "to test")

So it's not like there's a policy of them to simply ignore everything, or they're just not updating the bugbase. They do look at stuff. They've verified almost as many bugs as they've ignored in CF10. So they really honestly actually haven't bothered to took at those 212 James / Sean singled out.

It's also worth pointing out that the CF Team havefixed really a lot of issues too.  There's 515 open issues for CF10, but 362 closed ones. For 9.0.1 it's better reading: 398 closed to 159 open. 9.0: 1550 closed; only 31 open. CF8.x: 1082 closed vs 18 open. So they do plug through the work. But that doesn't excuse not at least triaging all the stuff that people have taken the time to raise with them, at least as a professional courtesy.

If you want to know what 212 untriaged ColdFusion bugs looks like... here they all are:

#	Created	ID	Summary
1	2012-04-17	3167817	Running Web Server Configuration tool on one site throws a 500 error
2	2012-05-04	3182493	with no expires attribute managing session (CFID / CFTOKEN) browser only cookies results in persistent cookies
3	2012-05-07	3183868	ORM Search Serialization Issue
4	2012-05-22	3196322	path_info breaks Flash forms
5	2012-05-22	3196326	CF9.0.1 vs CF10 wrt cfgrid + bind = floating point
6	2012-05-26	3199273	When using offline AIR support, certain class property names need escaped
7	2012-05-26	3199274	When using offline AIR support, the actionscript load(cls, object, ignoreLazyLoading) method is broken
8	2012-05-26	3199275	When using offline AIR support, the client-side [Transient] metadata is already used for another purpose.
9	2012-06-05	3206530	Spring integration, spring security and jsp tags
10	2012-06-13	3213501	Conflict with Microsoft Exchange and Handler Mappings
11	2012-06-20	3219587	UPgrading from CF 9 to CF 10 leaves connectors to CF 9 causing issues.
12	2012-06-25	3222889	GetPageContext().getRequest().getParameter('param_name') is undefined
13	2012-07-10	3283049	Dockable Debugging Error
14	2012-07-20	3292315	cftrace "fatal information" image is not displayed properly
15	2012-07-28	3298213	Various Charts Will not render in IE7
16	2012-08-02	3301875	Login method on cfide.adminapi.administrator component failing intermittently
17	2012-08-06	3303777	CFGRID doesn't set values in HTML like CF9 but will work if format is changed to flash.
18	2012-08-07	3304661	unable to register C++ CFX tag in 32 bit CF on 64-bit OS.
19	2012-08-17	3312917	CF9 won't uninstall; CF10 is a nightmare to install
20	2012-08-22	3315764	CFFlush doesn't work.
21	2012-08-22	3315766	CFChart Tooltips not working correctly on Google Chrome
22	2012-08-22	3315776	CFChart does not recognize "animate" or "detach" values when using format=html and JSON style file
23	2012-08-23	3316776	arrayFindNoCase() returns false negatives
24	2012-08-23	3316784	arrayFindAllNoCase() returns false negatives
25	2012-08-23	3316788	arrayFindAll() returns false positives
26	2012-08-23	3316798	arrayDelete() returns false positives
27	2012-08-27	3318699	Tomcat connector, isapi_redirector 1.2.32 issues
28	2012-08-30	3321646	Deprecate CFLOOP/array and try again
29	2012-09-03	3323375	HTML cfchart ignores labelFormat attribute
30	2012-09-04	3324252	IE9 fails but Firefox fine.using cfwindow and cfgrid.
31	2012-09-10	3328113	Cannot access CF Admin after install
32	2012-09-13	3330734	Dynamically Typed Queries with '300D' in the first row.
33	2012-09-13	3330785	CGI Scope geting reset by websocket handler
34	2012-09-21	3334751	AJAX XHR Upload (application/octet-stream) after update from coldfusion 9 to 10
35	2012-09-22	3335478	Unable to delete a REST service
36	2012-09-22	3335493	Caching issue
37	2012-09-22	3335505	[ANeff] Bug for: Incorrect task status when action="list" omits task="" attribute
38	2012-09-24	3335956	[ANeff] Bug for: ArrayContainsNoCase and ArrayDeleteNoCase are missing
39	2012-09-24	3336205	[ANeff] Bug for: cfschedule falsely says exclude date format invalid
40	2012-09-24	3336210	[ANeff] Bug for: cfschedule's exclude disallows date and range combination
41	2012-09-25	3336302	using functions of an included file makes coldfusion ignore imports
42	2012-09-26	3337394	Function SerializeJSON() converts employee's last name ("No") to boolean false in JSON output
43	2012-09-27	3338329	Dumping an entire object that extends a parent class displays metadata for overridden functions from parent instead of child
44	2012-09-28	3338790	OrmSearch does not include result score + entity for queries generating a single result
45	2012-09-28	3338825	SerializeJSON casts multiple zero value as number instead of string
46	2012-09-29	3339105	valueList() should take any expression that evaluates to a query column
47	2012-09-29	3339126	CFFeed does not extract content element xml:base attribute from atom feeds
48	2012-09-30	3339175	"coldfusion status" command fails silently on Linux
49	2012-10-01	3339690	Starting Solr on RHEL 6 64 bit
50	2012-10-03	3340537	[ANeff] Bug for: Wish form links to old cfbugs.adobe.com
51	2012-10-05	3341684	Redirection to URL in IIS6 website redirecting to /jakarta/isapi_redirect.dll
52	2012-10-05	3341910	SQL Server 2008 (or newer) HierarchyID datatype not supported by CF10 jdbc driver (works in CF8)
53	2012-10-06	3342124	XML serialization for REST services is not escaping some values.
54	2012-10-07	3342141	Source code file should not need special charset encoding instructions for them to compile properly
55	2012-10-09	3342986	[ANeff] Bug for: WebSocket open/closeConnection() return undefined instead of boolean
56	2012-10-09	3342991	[ANeff] Bug for: typo subscribercount_callbackHanlders (dl, not ld) in cfwebsocketChannel.js
57	2012-10-09	3342995	[ANeff] Bug for: typo in WSPublish() exception
58	2012-10-09	3343006	[ANeff] Bug for: invokeAndPublish() returns no error when channel doesn't exist
59	2012-10-09	3343429	A cfm page is set as a custom error page for a website in IIS, does not work as expected
60	2012-10-10	3344090	pageEncoding only works in CFCs
61	2012-10-10	3344353	Web services will not be served from https with stock CF10 install
62	2012-10-11	3345011	error "javax.mail.MessagingException: Unable to load BODYSTRUCTURE" when using CFIMAP
63	2012-10-11	3345191	isValid 'Email' validation allows underscores in email form
64	2012-10-11	3345255	function call structure creation occasionally executes before the line in code is run
65	2012-10-11	3345316	[ANeff] Bug for: WebSocket unsubscribe() invokes afterUnsubscribe() twice
66	2012-10-14	3346117	[ANeff] Bug for: restInitApplication("absolute path",..) null pointer in Application.cfc pseudo-constructor
67	2012-10-17	3348475	Concurrency issue accessing / verifying a datasource - "could not locate" datasource
68	2012-10-17	3348765	[ANeff] Bug for: REST app will crash if installed on multiple sites
69	2012-10-18	3349444	IIS Physical Path can't see Google Drive folders
70	2012-10-19	3350030	Some Query of Query errors are 500 errors
71	2012-10-22	3351326	.NET Integration Services grayed out during the sub component installation of Coldfusion server on windows 8
72	2012-10-23	3351451	Cannot edit or delete scheduled tasks
73	2012-10-24	3352451	CF 9 scheduled tasks not migrated during CF 10 install and unable to re-create them manually on Win 2008 Server
74	2012-10-25	3352745	properties with default values not accessible outside init function
75	2012-10-25	3353222	ColdFusion 10 doesn't gzip responses. This worked fine with the same configuration in ColdFusion 9.
76	2012-10-25	3353254	ColdFusion doesn't properly start or restart if ethernet is down even if loopback is up
77	2012-10-25	3353358	cfajaxproxy generates incorrect javascript when machine restarted
78	2012-10-25	3353515	CFSelect Google Chrome
79	2012-10-26	3354038	Scheduled Tasks disappear after restart - Update 3 broke
80	2012-10-27	3354476	Session reset on each page load on IE for certain machines
81	2012-11-03	3358792	WSConfig does not back up all the config files it changes
82	2012-11-03	3358817	Application.cfc-set mappings don't work in onApplicationEnd()
83	2012-11-06	3360511	CFDBINFO doesn't know to escape reserved words
84	2012-11-06	3360524	"unique" constraint on ORM-mapped properties not respected when DB is Derby
85	2012-11-07	3361502	No setting in cluster admin to enable session replication
86	2012-11-07	3361929	CFSTAT server port conflict in multiserver configuration
87	2012-11-09	3363329	onMisfire attribute of cfschedule docs & tag behavior don't match & include duplicate arguments (fire_now vs. firenow)
88	2012-11-09	3363366	Application mappings failing with a REST call
89	2012-11-13	3364745	Web Server Configuration Tool doesn't work for "All" sites in IIS 7
90	2012-11-14	3365388	AWS Elastic Beanstalk rejects ColdFusion WARs
91	2012-11-15	3365773	cflayout - tab height problem in IE 7
92	2012-11-15	3366005	Default document not working
93	2012-11-19	3367866	"Select all" option in ColdFusion updater doesn't work
94	2012-11-19	3367872	Updater should leave the system how it found it
95	2012-11-21	3369252	CF9 Query of Queries on CF10 Query object only returns the first row
96	2012-11-28	3373247	isJSON throws exception
97	2012-11-29	3374680	CFDocument won't embed Helvetica font
98	2012-11-30	3375263	Misleading error with REST services and missing returnType
99	2012-11-30	3375431	Unable to access delegated calendar using cfexchangeConnection
100	2012-12-03	3376486	restSetResponse with a header can cause an error.
101	2012-12-03	3376670	Remove spreadSheetReadBinary
102	2012-12-04	3377595	Bundled jIntegra is 32bit on 64 Bit Windows
103	2012-12-05	3378447	Java Servlet Exceptions prevent ColdFusion10 server from starting
104	2012-12-12	3427668	cfinfo reports wrong version number
105	2012-12-12	3427695	CFLOOP over a list should have includeEmptyValues attribute
106	2012-12-12	3427961	Changing Task Name causes CTASK error and tasks deletes itself
107	2012-12-14	3429588	isCustomFunction() needs to do what it says on the box
108	2012-12-17	3430245	Session gets lost on cflocation width J2EE Sessions and Cookies disabled
109	2012-12-17	3430402	CFPDFFORM fails on Linux
110	2012-12-18	3431165	CFFILE - Unable to set MS Office MIME Types if OpenOffice installed
111	2012-12-18	3431423	INSERT query on Oracle database with maxrows attribute on cfquery tag crashes
112	2012-12-23	3433620	ImageGetEXIFMetadata is not working as expected
113	2012-12-23	3433621	CFIMAGE action="write" is not maintaining EXIF Metadata info of an image
114	2012-12-26	3434100	Updating a task via cfschedule resets task to defaults
115	2012-12-26	3434101	cfschedule missing values for attributes
116	2012-12-26	3434106	Code Hinting
117	2012-12-29	3434535	param statement with no default creates spurious variables
118	2012-12-30	3434560	CFDUMP tag doesn't collapse in Opera
119	2012-12-31	3434633	Enterprise Manager: Element httpport is undefined in a Java object of type class java.util.HashMap.
120	2013-01-01	3434652	Parser bug in function with typo in it
121	2013-01-04	3436101	NULL NULL errors after the last coldfusion update
122	2013-01-07	3442915	Installation fails on IIS 7.5 without CGI but does not alert the user to it
123	2013-01-15	3476230	event gateway services won't start/stop from cfadmin.
124	2013-01-15	3476661	deserializeJson does not properly handle high-ascii characters
125	2013-01-16	3477538	cfajaxproxy and cfcomponent extends no longer work in CF 10 when using IIS Virtual Directories
126	2013-01-18	3485286	ColdFusion not exposing exceptions correctly
127	2013-01-22	3486707	[ANeff] Bug for: Admin API's login() treats ishashed=false as ishashed=true
128	2013-01-25	3489921	The value of isDSTOn returned by GetTimeZoneInfo always seems to be no
129	2013-01-25	3490112	SEVERE: Error in getRealPathFromConn persists after Updating Coldfusion
130	2013-01-27	3490441	Using the word "required" with a leading underscore in the name attribute of a cfinput field
131	2013-01-28	3491238	NumberFormat returns different results with optional placeholders
132	2013-01-29	3492574	[ANeff] Bug for: CF installer migrates ODBC data sources w/ wrong port
133	2013-01-29	3492580	[ANeff] Bug for: ODBC DSN creation fails in non-cfusion instances
134	2013-01-29	3492608	[ANeff] Bug for: ODBC DSN deletion fails in non-cfusion instances
135	2013-01-29	3492620	[ANeff] Bug for: 64-bit CF10 creates wrong registry entries for ODBC data sources
136	2013-01-30	3493209	CFPresentation tag throws file not found error when trying to create a presentation with a VFS destination
137	2013-01-31	3493990	CFPDF doesn't add headers/footers to PDF files
138	2013-01-31	3494006	Calling Oracle Package: [Macromedia][Oracle JDBC Driver]User defined type not found: SYS.DBMS_UTILITY
139	2013-01-31	3494045	Coldfusion Errors when parsing "Reporting" form submission from Captivate
140	2013-02-12	3498968	Some web services with data structure as argument values could not execute
141	2013-02-12	3499114	JBoss 6
142	2013-02-17	3501428	Scheduled task does not allow ":" in url
143	2013-02-19	3502465	Manage Colelction Values not saved
144	2013-02-19	3502742	Nested loop over [] array notation throws compiler error
145	2013-02-20	3503303	hover tips for resume and pausing tasks need to be switched
146	2013-02-20	3503472	Creative Cloud 6 fonts corrupt the ColdFusion CFPDFFORM tag (not cfform)
147	2013-02-20	3503539	Cannot Delete Log Files
148	2013-02-21	3504508	Installer option to install local documentation
149	2013-02-25	3506225	argumentcollection bugs with numeric keys
150	2013-02-26	3506891	CFM can't find a CFC in the same directory.
151	2013-02-27	3508034	Flashservices Gateway Configuration
152	2013-02-28	3508651	Bug in writeDump() / CFDUMP with non-contiguous-numerically-keyed argumentcollection
153	2013-03-03	3511958	ColdFusion Sandbox Security Breaks Active FTP Connections
154	2013-03-04	3512735	cftextarea richtext does not load in Internet Explorer 10 (Windows 8)
155	2013-03-04	3512854	Error connecting to Oracle servers using Oracle Advanced Security
156	2013-03-06	3514590	Annotations with ":" do not work inline in script based functions
157	2013-03-06	3514766	Problem adding Scheduled Task on system with different Format and Display settings that runs on Java 7
158	2013-03-07	3515355	Adobe ColdFusion 10 Extensions for Dreamweaver Removes HTML5 Tags
159	2013-03-07	3515644	CFHTTP with compression="none" fails to decode deflated http response
160	2013-03-08	3516357	Connection verification failed for data source: csvfiles
161	2013-03-10	3516836	Error updating a scheduled task on day of Daylight Saving Time
162	2013-03-11	3517457	ColdFusion mappings are ignored when using REST services
163	2013-03-12	3518496	Administrator throws errors on managing scheduled task with space at end of name
164	2013-03-13	3519649	Could not find the included template
165	2013-03-15	3521203	CFThread loses Attributes collection inside Custom Tag.
166	2013-03-15	3521227	Page Level Caching Does Not Work Correctly For Application Specific Caches
167	2013-03-19	3525182	CFGRID HTML version issue
168	2013-03-19	3525473	Mail spooler jam due to SpoolLockTimeoutException
169	2013-03-21	3526880	cfimport doesn't resolve /../ correctly in cf10. It did in cf9
170	2013-03-21	3527009	Caused by: java.lang.NullPointerException On CreateObject
171	2013-03-27	3530880	App Pool Crashing "Randomly". "Load balancing workers will not function properly." in isapi_redirct.log at crash time.
172	2013-03-28	3531688	There was an error accessing this page. Check logs for more details.
173	2013-04-01	3533394	CFIDE available even with no virtual directory
174	2013-04-02	3534348	Typographical errors in $cfroot/cfusion/bin/cf-init.sh
175	2013-04-04	3536062	In memory file system limit cannot be more than JVM max heap size
176	2013-04-05	3536673	Problem with empty CGI variables/Windows authentication in CF10/IIS 7.5
177	2013-04-05	3536920	A query object with a column type "object" becomes column type "longvarchar" after being converted to WDDX and back
178	2013-04-09	3538759	Adding a domain requires restart of Cold Fusion
179	2013-04-09	3539041	coldfusion-out logs stuff targeted for other logs
180	2013-04-09	3539042	coldfusion-error.log logs non-error stuff
181	2013-04-10	3539667	java.util.ConcurrentModificationException
182	2013-04-10	3539831	imageInfo() should take string of image path like cfimage action=info
183	2013-04-10	3539842	Bug with dotted key names in structs
184	2013-04-11	3540118	ColdFusion not responding after clock change from GMT to BST
185	2013-04-16	3542815	REST errors are not properly passed to CF Admin.
186	2013-04-16	3542825	REST registration and class not found errors
187	2013-04-16	3542845	null for uri for rest services
188	2013-04-16	3542854	File picker loses your setting
189	2013-04-17	3543725	Error deserializing client message.
190	2013-04-19	3546046	restSetResponse() requires the method to be returntype void
191	2013-04-19	3546047	Why is it restSetResponse()? Why is it not just setResponse()?
192	2013-04-21	3546323	Unable to use Datasource.cfc in Admin API - The current user is not authorized to invoke this method
193	2013-04-22	3546959	JVM 1.7 corrupts XML objects resulting in StackOverFlows when performing XmlSearch()
194	2013-04-23	3547852	This setVariable expression not equivalent
195	2013-04-25	3549922	SpreadsheetAddFreezePane does not occur when a spreadsheet object is added to an existing file
196	2013-05-03	3554224	Amazon S3 Support with DirectoryList
197	2013-05-07	3556076	Using isNull() on a non-NULL query column returns TRUE
198	2013-05-08	3556864	Jakarta isapi_redirector Intermittent Service Temporary Unavailable Errors
199	2013-05-10	3558347	Documented example of mediaplayer isn't workable
200	2013-05-10	3558382	SerializeJson improper conversion of dates.
201	2013-05-11	3558670	cfmenuitem fails after 10 items in a row
202	2013-05-13	3558899	Covariance in CFML data types with interface contracts
203	2013-05-13	3558904	Interface support for mix-ins
204	2013-05-13	3558908	"Abstract" parent classes don't work with interfaces
205	2013-05-14	3560212	JS-style comments in CSS file
206	2013-05-15	3560929	Going to a url formed like this: c.cfm/test/test.cfm returns a coldfusion.runtime.TemplateNotFoundException
207	2013-05-15	3560964	Multiple Form Elements With the same name turned into array - missing empty elements
208	2013-05-18	3563034	Multiple child tasks fail to fire when the onComplete attribute contains spaces after the comma delimiter
209	2013-05-19	3563072	mail() doesn't work if setFrom is not a proper email address.
210	2013-05-20	3563690	Autosuggest with delimiter is broken.
211	2013-05-23	3566150	EncodeForHTML mangles strings containing %[0-F][0-F]
212	2013-05-23	3566202	test: reported bugs getting lost?

That's a lot, isn't it?

Seriously, Adobe ColdFusion Team (~ management)... get your act sorted out. This is a disgrace.

[scowl]

--
Adam